Innovation
Improving policyholder satisfaction
Digitalization and personalization
Already highly competitive, the insurance market has become even more aggressive with the widespread adoption of infra-annual cancellation, which complicates policyholder loyalty. What’s clear is that insurers are faced with growing expectations, from the end-to-end digital experience and personalization of offers to additional services, data protection, and more. Policyholders have evolved to become highly demanding and fickle.
Insurers must keep their policyholders satisfied in order to hold onto them for as long as possible.
However, while most market players now offer simplified digital subscription options, they are far from being 100% automated and do not always cover all management processes (contracting, claims reporting, termination, etc.). Furthermore, many IT systems are not yet agile and open enough to allow managers to create highly personalized, service-filled offers that anticipate policyholder needs and facilitate the insurer-policyholder relationship.
To meet today’s policyholder expectations, the insurance industry must provide an optimal customer experience by means of a modern, flexible, and integrated solution.
To improvepolicyholder satisfaction,you need to
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Develop smooth and seamless sales and management
You create a seamless user experience by automating the entire customer relationship, from presales to termination, claims management, and claims settlement. Your managers will naturally become more efficient in their operations with less manual work. You can also provide an omnichannel experience by expanding the channels through which your services can be accessed, such as client portals, comparators, computers, tablets, smartphones, and more. -
Integrate innovative solutions to provide access to a diverse range of services
Insured persons are always asking for more personalization, and you need to integrate a wide variety of microservices in order to tailor to specific requirements. Using a modern solution built with an API-first approach allows you to integrate your partner network as well as all of the market’s innovative solutions. -
Provide your policyholders with a fully personalized portal
In order to give your customer a central role in managing their insurance policies, it is necessary to delegate processes that were previously assigned to managers. This allows the client not only to view the necessary information, but also to enter and update it. Your customers benefit from a personalized service that is accessible at any time, allowing them to manage their quotes, contracts, and insured fleet, view deadlines, request an amendment, and more, all thanks to a 100% customizable cloud portal tailored to the specific needs of the policyholder, whether they are in individual or a company. -
Respond to market changes with an intuitive and scalable solution
By keeping your business teams independent from IT teams allows them to develop and distribute insurance products quickly so that you can respond quickly to the changing needs of policyholders. With our no-code, modular platform, your teams can work independently to bring new products to market quickly while also adapting your existing offerings to remain competitive.
Your need
A technological partner who understands and meets your customer satisfaction challenges with a modern and proven solution that provides an optimal user experience.
Our teams remain at your disposal for a detailed demonstration or any further information on our solutions.