Privacy Policy

Last update: 23 May 2024.

The privacy of visitors to our prima-solutions.com website is very important to us, and we are committed to protecting it. This policy explains what we do with your personal information.
Consenting to our use of cookies in accordance with the terms of this policy when you first visit our site allows us to use cookies each time you visit our site.

How we collect your personal data

The following types of personal information may be collected, stored and used:

  • Information about your computer, including your geographic location, browser type and version, and operating system;
  • Information about your visits to the pages of the prima-solutions.com site, and the length of those visits;
  • The information you enter to fill out our contact forms.

Use of your personal information

The information, personal or otherwise, submitted to us through the prima-solutions.com website when you fill out our forms is used only for the purposes specified in this policy and listed below:

  • Administering our Web site and our business;
  • Personalizing our website for you;
  • Enabling your use of the services available on our website;
  • Sending you marketing communications relating to our activities or those of third parties that we believe may be of interest to you;
  • Ensuring the security of our website and preventing fraud;
  • Monitoring compliance with the terms and conditions governing the use of our website.

Sharing Personal Information

We may share your personal information with our subsidiary, employees and officers as reasonably necessary for the purposes set out in this policy and on the terms listed below:

  • To the extent we are required to do so by law;
  • In connection with any current or future legal proceedings;
  • To establish, exercise or defend our legal rights (including disclosing information to third parties for the purpose of fraud prevention); and
  • To any person whom we have reasonable grounds to believe may apply to a court or other competent authority for the disclosure of such personal information if, in our reasonable opinion, such court or authority is reasonably likely to order the disclosure of such personal information.

Except as set out in this Policy, we will not disclose your personal information to third parties. Your personal information will not be shared, sold, rented or disclosed for purposes other than those described in our Privacy Policy.

 

International Data Transfers

The information and personal data we collect is hosted in Europe. However, we may transfer your personal data outside the European Union for certain specific processing operations, such as our relationship with our subsidiary in Canada.

In Canada, the level of protection of personal data is partially in line with the level of protection in force in the European Union. Adequacy relates to processing carried out in the context of commercial activities (PIPEDA law), which is the case in the context of Prima Solutions’ activity. These transfers do not require any specific supervision, however Prima Solutions Group will make every effort to ensure that this international data transfer has the highest level of security and guarantees.

If you have any questions about the protection of your personal information in Canada, you can contact our Privacy Officer:
Privacy Officer: Stéfanie Juneau
E-mail: stefanie.juneau@prima-solutions.com.

Cookies

A cookie is a small computer file, a tracer. It allows us to analyse the behaviour of users when they visit a website, read an e-mail, install or use software or a mobile application.

A cookie lasts for a maximum of 13 months.

Not all cookies contain personal information. However, where they do, we process this information in accordance with our Privacy Policy. We also treat cookie information in the same way as personal data associated with you or other information linked to you.

If you fill out a contact form on our site, you will be offered the opportunity to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you submit another comment later.

If you go to the login page, a temporary cookie will be set to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

Most browsers allow you to refuse or accept cookies (e.g. Internet Explorer, Firefox or Chrome). Blocking all cookies will have a negative impact on the usability of many websites. You can also delete the cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites.

You can change your cookie preferences stored by you on our site www.prima-solutions.com at any time by clicking on “Manage my cookie preferences” at the bottom of any page on the site.

 

The following cookies are present on this site:

  • Google Analytics: used to measure the audience of the site;
  • Google Adwords Conversion: tool for tracking Adwords advertising campaigns;
  • Brevo cookies: allows the tracking of user sessions on the site.

These cookies are statistical and audience measurement cookies.

You are under no obligation to communicate your personal data. You may at any time consult the data stored by us and request the deletion and/or modification of this data by writing to our Data Protection Officer (DPO) at this address: protection.donneespersonnelles@prima-solutions.com.

You have the possibility to file a complaint with the Cnil (Cnil.fr).

 

Content embedded from other sites

Articles on this site may include embedded content (e.g. videos, images, articles…). Embedded content from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third party tracking tools, track your interactions with these embedded contents if you have an account logged on their website.

Sites that provide content to the prima-solutions.com website:

  • Twitter; link to privacy policy: https://help.twitter.com/fr/rules-and-policies/update-privacy-policy
  • LinkedIn; link to privacy policy: https://www.linkedin.com/legal/privacy-policy?_l=fr_FR
  • Vimeo; link to privacy policy: https://vimeo.com/cookie_policy?vcid=32179
  • Youtube; link to privacy policy: https://support.google.com/youtube/answer/2801895?hl=fr

To exercise your rights on the data collected by third parties or for any other question on this processing, you can contact them directly.

 

Access to our customer area

From the prima-solutions.com website, you have the possibility to access a customer area:

  • Customer Care: https://support.prima-solutions.com/customercare/jsp/login.jsp

This environment only allows you to retrieve files made available to customer users who have a login and a password.

The privacy policy of the prima-solutions.com website applies to this customer area.

 

Retention of Personal Information

This section sets out our data retention policies and procedures, which are designed to help us ensure that we comply with our legal obligations regarding the retention and disposal of personal information.
Personal information that we process for any purpose shall be retained no longer than is necessary for that purpose or those purposes.
For example, your personal information will be retained for as long as is necessary for the performance of your contract, the fulfilment of our legal and regulatory obligations and the exercise of our statutory and case law prerogatives.
You have the right to access, rectify, portability and deletion of your data or to limit the processing. You may also, for legitimate reasons, object to the processing of your data.

 

The right to access your personal data and the right of rectification
It is important to us that the personal data we hold about you is accurate, up-to-date, complete, relevant and not misleading. In order to ensure that we meet this commitment, you have the right to access, correct or update your personal data at any time.

 

The right to portability of your data
You have the right to receive your personal data in a structured, commonly used and machine-readable format if we have processed your personal data on the following basis:

  • You have given us your consent to process your personal data for a purpose or purpose that we have previously communicated to you;
  • We have processed your personal data in order to facilitate a commercial transaction, such as providing you with the products and/or services you order;
  • We have processed your personal data using automated means (such as profiling).

 

The right to request the deletion of your personal data
You have the right to request the deletion of your personal data when:

  • Your personal data is no longer necessary for the purposes for which we collected it;
  • You withdraw the consent you previously gave us to process your personal data, provided there is no other legal basis for us to continue processing your personal data;
  • You object to us processing your personal data for direct marketing purposes
  • You object to us processing your personal data for the legitimate interests of Prima Solutions Group (such as improving the overall user experience on our websites);
  • Personal data is not legally processed;
  • Your personal data must be deleted in order to comply with applicable legislation.

If you wish to have the personal data we hold about you erased, please let us know and we will take reasonable steps to comply with your request in accordance with legal requirements.

If the personal data we collect is no longer required for any purpose and there is no legal obligation for us to retain it, we will make every effort to delete, destroy or anonymize that data.

 

The right to limit the processing of your data
You have the right to request a restriction on the processing of your personal data if:

You believe that the personal data we have about you is inaccurate; or
In respect of personal data which is not lawfully processed, you would prefer us to restrict its processing rather than delete it; or
We no longer need your personal data for the purposes for which we collected it, but you need the data to establish, exercise or defend legal claims; or
You have objected to the processing of your personal data and are waiting to hear whether your interests in relation to that objection override the legitimate grounds pursued by Prima Solutions

If you wish to restrict our processing of your personal data, please let us know and we will take reasonable steps to comply with your request in accordance with legal requirements.

 

The right to object to the processing of your personal data
You have the right to object to the processing of your personal data at any time.

 

The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint directly with a supervisory authority, such as the CNIL, about the way we process your personal data (more information at www.cnil.fr).

 

Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store any personal information you provide on our secure (password and firewall protected) servers.
You acknowledge that the transmission of information over the Internet is inherently insecure and that we cannot guarantee the security of data sent over the Internet.

 

Changes to our privacy policy
We may update this policy from time to time by posting a new version on prima-solutions.com. If we do so, the date of the update to our policy at the top of this page will be updated. You should check this page to ensure that you understand any changes to this policy.

 

Third party websites
Our website includes hyperlinks to and details of third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties. You can read our Cookie Policy on this subject.

 

Contact Information
Contact us: contact@prima-solutions.com or 9 boulevard Gouvion Saint-Cyr – 75017 Paris, +33(0)1 70 91 24 30.